Avaya wai jobs 1 -5 of 5 (0.000s)

Workforce services senior analyst

Navi MumbaiAccenture

...Experience with IEX, CMS, Avaya, Symposium, Blue Pumpkin or similar tool will be an added asset • Ability to create reports in Excel/Sheet and forecast results • Attention to detail and high level of accuracy • Ability to multi-task, focus and complete reports for extended periods of time • Previous call center [...]

Job Type: Full-time
Category Banking, Insurance, Finance & Accountancy

30+ days ago in Accenture

Data science & ai leader

Mumbaitalentgen advisory LLP

...center platforms (e.g., Genesys, Avaya, NICE, Five9, Amazon Connect, Twilio).- Proficiency in Python, SQL, and ML frameworks such as TensorFlow, PyTorch, Scikit-learn.- Experience deploying AI models on cloud platforms (AWS, Azure, GCP) with MLOps practices.- Strong understanding of CX metrics: AHT, CSAT, NPS, FCR, containment [...]

Category Customer Services & Call Centre

30+ days ago in Hirist

Ms dynamics 365 contact center architect - avaya

MumbaiAvenues Consulting

...as Genesys Cloud CX, Avaya.Key Responsibilities : - Architect scalable and intelligent contact center solutions using Dynamics 365 Customer Service Workspace, Omnichannel for Customer Service, and Channel Integration Framework (CIF) v2.- Design and implement Azure Communication Services (ACS) for voice, video, chat, and SMS [...]

Category Engineering & Architecture

30+ days ago in Hirist

Noc engineer

MaharashtraHuptech HR Solutions

...Call Manager Express CME, Avaya Aura Contact Center Administration, Technical Assistant Centre TAC Engineer Good knowledge of Telecom Voice protocols - SIP / SS7 etc. Ability to understand the SIP/SS7 protocol traces/ladder diagrams from Empirix or knowledge of any other tool will be an added advantage. Proactive Alarm [...]

Category Management & Consulting

7 days ago in Internshala

Service delivery manager

MumbaiIntertec Softwares Pvt Ltd

...Genesys, NICE, Cisco Webex, Avaya, and Enghouse (companys core solution stack). Qualifications and Skills Education B.E / B.Tech or equivalent qualification Experience 10+ years overall experience Minimum 5 years in a similar Service Delivery / Pre-Sales role within a System Integrator or enterprise technology environment Core [...]