Quality auditing associate
HyderabadAccenture
...(CSAT, CX) on a daily basis and update the team on progress. ? Perform Root Cause Analysis (RCA) for DSATs and escalations, and calibrate with the delivery team before sharing findings with stakeholders as per the agreed SLA ? Analyze quality and efficiency data to identify performance trends and knowledge gaps among agents. ? [...]
Job Type: Full-time
Category Management & Consulting