Service desk analyst
ChennaiHCLTech
...Provide Level 1 remote desktop support via phone, email, and chat for hardware, software, and network issues. Diagnose and resolve incidents within agreed SLA timelines and ticket volumes. Ensure First Call Resolution (FCR) and maintain a low Average Handling Time (AHT). Adhere to quality standards including voice and accent [...]
Category Customer Services & Call Centre
1 day ago in Internshala