Aptly technology - escalation engineer - cloud support
HyderabadAptly Tech
...with CSS Product Support Engineering teams to triage and resolve high-severity customer incidents- Provide technical direction and solutions to meet First Day Resolution (FDR) targets- Escalate unresolved issues to the Product Engineering Group and ensure timely delivery of customer-ready solutions- Track and [...]
Category IT & Telecommunications
30+ days ago in Hirist