Data analyst - contact center analytics
Gujarat/GandhinagarEtech Global Services
...center KPIs (AHT, ASA, CSAT, FCR, etc.) and provide insights.- Work directly with US clients to gather requirements and present findings.- Ensure data accuracy, documentation, and dashboard usability.- Support internal teams with Tableau training when required.Required Skills :- 3+ years total experience in Data Analysis.- [...]
Category Banking, Insurance, Finance & Accountancy
30+ days ago in Hirist