L2 production support
Bangalore UrbanMichael Page
...Resolve incidents, service requests, user queries as per provided knowledge base or defined and update Standard Operating Procedure (SOP) Perform Ad-hoc support tasks and prepare reports for business Follow the escalation process to escalate to next level of support as per escalation metrics if knowledge article to resolve the [...]
Contract Type: Temporary/Contract/Project
Category Manufacturing & Production / Sector