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Associate - Operations Support (Games)

Location: Mumbai
Contract Type: To be defined
Category: Management & Consulting
Date: 04/02/2023


Company Description

Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

Job Description

Candidate Profile

  • The candidate should be an analytics-driven individual with excellent problem-solving skills
  • The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company
  • The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure
  • The candidate is expected to be detail-oriented for financial data check with hands-on experience in back-office systems

Key Responsibilities

  • Gaming Operations / Games Operations
  • Handling day-to-day backend operations including query resolution, content management, and escalations
  • Problem Solving & Analytical Skills
  • Marketing Exposure
  • BackOffice Configuration
  • Promotions Campaign Creations
  • Branding
  • Monitoring and managing Customer Service operations for one or more countries (currently 4)
  • Analyze the Customer Service processes and help identify areas of performance improvements
  • Escalations to the Technology team, Trading, and Payment providers as required
  • To execute daily & monthly payment reviews and provide reports if needed
  • Website content management including banners and comments filtering


Skills and Qualification Requirements

  • Relevant experience in an analyst function preferably in gaming or IT/ Ecom sector
  • 1+ years of Ops support experience in gaming/ Ecom and with an interest in sports a plus
  • Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus
  • Fluent in written and spoken English
  • Strong Excel / Google spreadsheet skills
  • Bachelor’s degree and above in a related subject (science major) would be beneficial
  • Should be flexible to work in rotational shifts and weekoffs including public holidays as per business requirement

Additional Information
  • IT Asset provided
  • 5 Days working
  • Paid leaves of 21 days
  • Annual Bonus
  • Night Shift Allowance
  • Overtime Payment
  • Referral hire Program
  • Team Outings
  • Education allowance (Training courses, Udemy, Coursera, etc.)
  • Job Location: Andheri East, Near JB Nagar Metro Station
  • Annual company trips (e.g. For 2022 in Goa)
Ref.: 149893028

Apertum Online Pvt Ltd