L1 service desk engineer
Navi Mumbaie-Stone Information Technology Private Limited
...L1 support for end-users across multiple global locations.- Provide onsite support for India, Americas & Europe.- Handle incidents, service requests, and queries via multiple channels : Phone, Email, Chat and Service Portal.- Log, categorise, and prioritise tickets using the Symphony AI Summit ITSM tool.Incident Management :- [...]
Category IT & Telecommunications