L2 technical support analyst
Ahmedabad/BangaloreOutsourced
...and ensure timely resolution according to SLAs (24 hours for standard issues, 72 hours for complex ones).- Educate customers on best practices and product features for self-resolution.- Maintain a high Customer Satisfaction (CSAT) score of 95% or above.Documentation & Communication :- Create and maintain detailed documentation, [...]
Category Customer Services & Call Centre