Plat4mation - servicenow managed services technical consultant - ticketing system
Bangaloreplat4mation
...Own tickets end-to-end, from analysis and resolution to closure and documentation. - Ensure adherence to SLAs, OLAs, and priority models. - Actively monitor queues and proactively pick up tickets. - Provide clear, customer-ready troubleshooting updates in tickets. - Participate in rotational shifts covering global time zones. - [...]
Category Construction & Civil Engineering