American express - senior engineer/contact center architect
Gurgaon/GurugramAmerican Express private limited
...dialog systems, routing, speech analytics and agent assist.Roles & Responsibilities :- Architect, design and maintain global conversational AI components for contact center applications including IVR systems, virtual agents, chatbots, and real-time assist ensuring scalability, resilience, and high-quality customer experiences. [...]
Category Engineering & Architecture