Customer contact comms associate-voice
BengaluruAccenture
...all times. Update knowledge articles, FAQs, and standard response templates to improve first-contact resolution. Ensure adherence to process controls, compliance standards, and audit requirements. Prepare and share daily/weekly reports on ticket volume, aging, SLA adherence, and resolution trends. Serve as the first point of [...]
Job Type: Full-time
Category Office & Administration