Head - customer service
PondicherryRandstad
...the support journeyandfixrootcauses Leveragetoolsandtechnology(e.g.,CRM, chatbots,IVR)forprocessautomation andefficiency EscalationManagement Define+implement strongescalationSOPsandgovernanceforresolutionTATs Directlyhandlecritical issuesimpactingcustomertrustorrevenue Cross-functionalCollaboration Work withour [...]
28 days ago in Randstad