Application support engineer
BengaluruAccenture
...drive & initiate SRT bridges. - Drive metrics for Hopping, backlog, reopen tickets & ageing tickets. - Identify process improvements driving Service management best-practice and process standardization. - Ensure support teams are aware of current incident process and adhere to it. - Monitor SLAs of Incident management function [...]
Job Type: Full-time
Category Management & Consulting