Data analyst - contact center analytics
Gujarat/GandhinagarEtech Global Services
...to support operational and business needs.- Write and optimize SQL queries to extract data from Azure Synapse / Azure SQL.- Analyze contact center KPIs (AHT, ASA, CSAT, FCR, etc.) and provide insights.- Work directly with US clients to gather requirements and present findings.- Ensure data accuracy, documentation, and dashboard [...]
Category Banking, Insurance, Finance & Accountancy