Smartping - support operations manager - troubleshooting
HyderabadSMARTPING AI PRIVATE LIMITED
...integration glitches, and rotate on-call duties.- Define and monitor SLAs to ensure customer satisfaction : Set metrics (e.g., 95% issues resolved in 4 hours, 99% uptime), track via dashboards (Zendesk/ServiceNow), analyze trends, and escalate breaches with action plans.- Collaborate with engineering teams to address recurring [...]
Category Management & Consulting