L2 technical support analyst
Ahmedabad/BangaloreOutsourced
...issue resolution process.- Provide multi-channel support via email, chat, phone, and video (Google Meet, Zoom, etc.)- Diagnose and troubleshoot advanced issues related to software and infrastructure.- Handle escalations and ensure timely resolution according to SLAs (24 hours for standard issues, 72 hours for complex ones).- [...]
Category Customer Services & Call Centre