Workforce services analyst
BengaluruAccenture
...using historical propensities and commercial drivers. • Forecast long term contact demand and call handling time (AHT) for service contact center, using historical propensities and commercial drivers • Analyze daily, weekly, and monthly patterns to support dynamic staffing recommendations and capacity [...]
Job Type: Full-time
Category Banking, Insurance, Finance & Accountancy
7 days ago in Accenture