Head - customer service
PondicherryRandstad
...ProcessExcellence&Automation Identifygapsin the support journeyandfixrootcauses Leveragetoolsandtechnology(e.g.,CRM, chatbots,IVR)forprocessautomation andefficiency EscalationManagement Define+implement strongescalationSOPsandgovernanceforresolutionTATs Directlyhandlecritical issuesimpactingcustomertrustorrevenue [...]
28 days ago in Randstad