Smartping - support operations manager - troubleshooting
HyderabadSMARTPING AI PRIVATE LIMITED
...devs/QA on bug bashes, feedback loops for hotfixes, and RCA sessions to turn support insights into product improvements.- Implement tools and processes to streamline support operations : Deploy ticketing systems, knowledge bases, chatbots for L1 triage, and automation (e.g., scripts for log analysis) to reduce MTTR (mean time [...]
Category Management & Consulting