Intertec systems - senior technical support engineer - itil framework
IndoreIntertec Systems
...Use phone etiquette while dealing with users.- Excellent communications skills in English & Arabic.- Provide first level support to users and improve first level resolution percentage.- Log the calls and requests in the Service Desk System and define severity of the ticket and follow-up.- Troubleshoot and resolve common IT [...]
Category Customer Services & Call Centre
28 days ago in Hirist