Service desk engineer
IndoreIntertec Softwares Pvt Ltd
...all communications to IT Helpdesk (phone, email, Self Service, chat, walk-in) Manager the Team of 5-6 members and prepare Monthly shift roaster Apply quality checks and manage SD queue. Responsible for achieving response and resolution SLA Prepare monthly reports and share ad-hoc report based on customer expectations. Use phone [...]
Category IT & Telecommunications
29 days ago in Internshala