L1 service desk engineer
Navi Mumbaie-Stone Information Technology Private Limited
...assignments, update HAM and tracking.Knowledge Management :- Create, Maintain and update a centralised knowledge base with step-by-step resolutions for recurring issues.Reporting and Metrics : - Provide detailed weekly and monthly performance reports covering : Ticket volume and resolution timesSLA [...]
Category IT & Telecommunications
30+ days ago in Hirist