Smartping - support operations manager - troubleshooting
HyderabadSMARTPING AI PRIVATE LIMITED
...a team of 8-12 engineers, conduct performance reviews, provide training on troubleshooting advanced problems like API failures or integration glitches, and rotate on-call duties.- Define and monitor SLAs to ensure customer satisfaction : Set metrics (e.g., 95% issues resolved in 4 hours, 99% uptime), track via dashboards [...]
Category Management & Consulting