Genesys framework specialist
IndoreIntertec Softwares Pvt Ltd
...for Genesys-based contact center environments (on-prem or cloud). Handle incident management, problem analysis, and root cause resolution for Genesys voice, routing, and IVR systems. Design, configure, and implement Genesys routing strategies, call flows, and integrations. Lead and mentor L1/L2 teams in day-to-day operations [...]
Category Customer Services & Call Centre