Head - customer service
PondicherryRandstad
...EMEA& APAC. DefineKPIs,run regularperformancereviews, anddriveaccountability ProcessExcellence&Automation Identifygapsin the support journeyandfixrootcauses Leveragetoolsandtechnology(e.g.,CRM, chatbots,IVR)forprocessautomation andefficiency EscalationManagement Define+implement [...]
28 days ago in Randstad