It operations manager
BangaloreCONVERGENT WIRELESS COMMUNICATIONS PRIVATE LIMITED
...maintain a centralized IT Helpdesk system (e.g., JIRA Service Management, Zoho Desk, or ServiceNow) to handle service requests, incidents, and change management workflows.- Drive adoption of ITIL best practices for problem, incident, and change management.- Track and report key ITSM metrics (MTTR, ticket volume, SLA adherence) [...]
Category Management & Consulting
30+ days ago in Hirist