Senior technical customer support engineer - ticketing system
HyderabadMAXTALENT
...for escalated customer issues through calls, remote sessions, email/chat.- Troubleshoot, diagnose and resolve complex issues.- Translate technical issues into clear communication for customers and internal stakeholders: status updates, workarounds, next-steps.- Work during EST hours, collaborating with U.S. customers, support, [...]
Category Customer Services & Call Centre