Senior technical operations analyst - etl/production support
Noida/Gurgaon/Gurugram/Greater Noida/Delhi NCR/HyAmeriprise Financial
...Accurately record and prioritize Incidents and Service Requests against SLAs and resolution targets- Incident management and service request fulfillment- Own and progress call queues (own queue & teams queue) and support tasks, ensuring timely resolution within SLA- Resolve escalated calls from the business- [...]
Category Banking, Insurance, Finance & Accountancy