Zinnia - it support engineer ii - ticketing system
Gurgaon/GurugramZinnia
...printer configurations, and software installations.- Ticket routing : Escalate unresolved issues to Level 2 and Level 3 support teams.- Documentation : Maintain accurate records of customer interactions and problem resolutions in the ticketing system and when required update SOPs.- Customer service : Ensure a positive customer [...]
Category IT & Telecommunications