Salesforce technical architect
Hyderabad
...agent workflows and service automation (Flows, Macros, Einstein Bots).Voice / Contact Center (Amazon Connect / Genesys)Architect and configure Amazon Connect or Genesys Cloud for inbound/outbound voice and IVR flows.Integrate CTI/telephony with Service Cloud Voice for real:time customer interactions.Define routing, skills:based [...]
Category IT & Telecommunications