Lead support engineer
Gurgaon/GurugramTalentxo
...and documentation for faster, cleaner resolutions.- Track and improve key metrics : response time, resolution time, CSAT, and backlog health.- Drive process improvements, automation ideas, and smarter workflows as we scale.Ideal Candidate : - 5+ years of technical support experience in a SaaS organisation.- Proven experience [...]
Category IT & Telecommunications
30+ days ago in Hirist