Service desk engineer-l1 support - fresher
BangaloreForasoftware Group
...issues using SOPs and knowledge base articles. Escalate unresolved or complex issues to L2/L3 support with proper details. Follow SLA guidelines for response and resolution times. Perform basic troubleshooting before escalation.Documentation & Reporting Update tickets with: Clear issue descriptions Troubleshooting steps [...]
Category IT & Telecommunications