Managed services - servicenow technical consultant
BangalorePlat4mation
...resolution to closure and documentation. Ensure adherence to SLAs, OLAs, and priority models. Actively monitor queues and proactively pick up tickets. Provide clear, customer-ready troubleshooting updates in tickets. Participate in rotational shifts covering global time zones. Participate in weekday and weekend on-call support, [...]
Category Construction & Civil Engineering