Customer contact comms analyst-voice
BengaluruAccenture
...Self and Team) (Call boards, CUIC reports and Phone) • Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / Errors • Perform RCA on service issues / complaints • Assist in handling customer calls when calls are in queue. • Identify training [...]
Job Type: Full-time
Category Office & Administration