Jobs at Accenture - Call jobs in 19 | MyJobsCatalog

Technology architect

BengaluruAccenture

...of contact center KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes. 1. Amazon Contact Lens, Amazon Bedrock or Kendra, CI/CD & IaC (Infrastructure as Code), DevOps Additional Information: - The candidate should have minimum 12 years of experience in Contact Center [...]

Job Type: Full-time
Category Engineering & Architecture

9 days ago in Accenture

Custom software engineer

BengaluruAccenture

...contact centers. Skilled in call flow design, prompt management, DTMF and speech recognition handling, and integration of IVR systems with backend applications using REST APIs, web services, and CTI platforms. Hands-on experience with IVR and CCaaS platforms such as NICE CXone, Genesys, Avaya, or similar, and familiarity with [...]

Job Type: Full-time
Category IT & Telecommunications

9 days ago in Accenture

Custom software engineer

GurugramAccenture

...best practices. Participate in on-call rotation for critical production support. Professional & Technical Skills: Must Have Skills : Hands-on experience with Databricks Unified Data Analytics Platform (administration, job scheduling, troubleshooting). Strong knowledge of PySpark and SQL for debugging production workloads. Solid [...]

Job Type: Full-time
Category IT & Telecommunications

9 days ago in Accenture

Customer contact comms associate-voice

MumbaiAccenture

...& verbal communication. Good call handling skills. Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.What are we looking for? [...]

Job Type: Full-time
Category Customer Services & Call Centre

9 days ago in Accenture

Customer service associate

BengaluruAccenture

...requests initiated by participant calls and inquiries related to Money Out, Loan processing, Payroll processing, monetary and non-monetary transactions. • Day-to-day responsibilities include processing participant level transactions/requests such as: o Money Out: providing end-to-end support in any type of withdrawal [...]