Quality auditing associate
HyderabadAccenture
...Cause Analysis (RCA) for DSATs and escalations, and calibrate with the delivery team before sharing findings with stakeholders as per the agreed SLA ? Analyze quality and efficiency data to identify performance trends and knowledge gaps among agents. ? Coaching & Continuous Improvement: ? Identify opportunities for improvement [...]
Job Type: Full-time
Category Management & Consulting
29 days ago in Accenture