L2 production support engineer
BangaloreCalfus Inc.`
...incident retrospectives Test runbook accuracy quarterly and flag ambiguities or outdated instructions to the L2 team lead Collaborate with L3 engineers to capture complex fixes as simplified runbooks for future L2 use Maintain a knowledge base of common user issues and L2-resolvable solutionsMonitoring & Alerting Support [...]
Category IT & Telecommunications