Manager - technical support
BangaloreSquareroot Consulting Pvt Ltd
...primary interface between Support, Engineering, Product, and Field teams.Key Responsibilities : - Lead, mentor, and manage the L2 Technical Support team, including onboarding, skill development, shift planning, and performance management.- Ensure 24/7 on-call coverage through well-defined rotations, escalations, and handover [...]
Category Management & Consulting