It administrator ii- genesys cloud cx
BangaloreHoliday Inn Club Vacations
...and can translate operational requirements into effective technical solutions.EDUCATION and/or EXPERIENCE 24 years of experience administering Genesys Cloud. Strong understanding of call routing, IVR design, and ACD concepts. Experience with APIs, web services, and data actions is a plus. Familiarity with workforce management, [...]
Category Office & Administration