Lead reporting analyst (tableau) - data information management
Chennai12542 Citicorp Services India Private Limited
...the organization. The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand. It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly. The GWFO team is also [...]
Category Banking, Insurance, Finance & Accountancy / Sector Accounting, Finance and Management Control