Senior site reliability engineer & support lead
ChennaiBNYN SOFTTECH INDIA PRIVATE LIMITED
...SLAs, escalation paths, and shift handovers ii. Runbooks, playbooks, FAQs, and knowledge base (including formats suitable for AI-assisted support / RAG)- Establish and monitor support KPIs (SLA compliance, backlog, customer satisfaction, MTTx) and implement process improvements.Senior Technical Support Manage :- Partner with [...]
Category IT & Telecommunications