Senior quality assurance analyst - black box testing
CoimbatoreSearchnScore Solutions Pvt Ltd
...interaction patterns: information inquiries, account management requests, billing questions, product concerns, subscription modifications, and cancellation scenarios.- Validate that AI agent responses feel natural, helpful, and appropriate for the customer context.- Assess empathy, tone, and brand voice consistency across [...]
Category Banking, Insurance, Finance & Accountancy
30+ days ago in Hirist