Manager - financial planning
New DelhiSummitNext Technologies Sdn Bhd
...and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes. Develop financial models to evaluate the impact of operational and workforce decisions on profitability. Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with [...]
Category Management & Consulting