Data analyst - contact center analytics
Gujarat/GandhinagarEtech Global Services
...interaction with US stakeholders.Key Responsibilities :- Develop and maintain Tableau dashboards and scheduled reports.- Perform ad hoc analyses to support operational and business needs.- Write and optimize SQL queries to extract data from Azure Synapse / Azure SQL.- Analyze contact center KPIs (AHT, ASA, CSAT, FCR, etc.) and [...]
Category Banking, Insurance, Finance & Accountancy