Software support executive
AhmedabadFRENZIN SOFTWARES PVT.LTD
...within defined SLAs. Escalate complex issues to the development/engineering team with detailed logs and analysis. Maintain accurate documentation of issues, resolutions, and FAQs in the knowledge base. Train end-users on software features and updates when required. Generate and share regular reports on support tickets, customer [...]
Category Customer Services & Call Centre