Chief technology officer
GandhinagarEtech Global Services
...email, digital engagement, and back-office processes.- Lead major transformation initiatives including cloud migration, modernization, and platform consolidation.Contact Center Platforms : - Own CCaaS technologies (Genesys, NICE, Five9, Amazon Connect, Talkdesk).- Oversee IVR/IVA, voice/chat bots, routing, WFM, QM, recording, [...]
Category Management & Consulting