L1 technical support analyst
Ahmedabad/GujaratOutsourced
...video calls (Google Meet, Zoom).- Respond to customer inquiries with accurate, clear, and timely information.- Manage all L1 support tickets, ensuring proper documentation and resolution.- Meet service-level agreements (SLAs): 24 hours for basic issues and 72 hours for complex cases.- Achieve and maintain a Customer [...]
Category Customer Services & Call Centre
30+ days ago in Hirist