American express - senior engineer/contact center architect
Gurgaon/GurugramAmerican Express private limited
...natural and context-aware interactions.- Lead the development of speech-related modules such as speech-to-text, text-to-speech, voice biometrics, and speaker separation, optimizing for accuracy, latency, and noise robustness.- Integrate AI-driven components with core contact center platforms (ACD, CTI, CRM, and telephony [...]
Category Engineering & Architecture