Telecom/voip engineer - genesys cloud
Gurgaon/GurugramImpetus Career Consultants Private Limited
...configure Genesys Cloud telephony architecture.- Implement SIP trunking, DID management, and call routing.- Configure IVR flows, queues, skills, call flows, and routing strategies.- Integrate Genesys Cloud with CRM systems (Salesforce, ServiceNow, etc.- Monitor and troubleshoot voice quality (QoS, latency, jitter, packet [...]
Category IT & Telecommunications